Respondus can be uninstalled following its use if you choose. Please consult with your computer manufacturer for details on how to do this.įor Mac: Try resetting SMC (System Management Controller) and NVRAM (Non-volatile RAM).īeyond this, if the problem persists after following the above steps, you will need to use a different computer for your exams that require Respondus LockDown Browser. If they have, try resetting the BIOS to the factory defaults. You may also want to reinstall Respondus LockDown Browser to ensure that you have the latest version.įor Windows: You should ensure that BIOS settings on your computer have not been altered. Here are some troubleshooting steps you can try to resolve the issue you're experiencing.įirst, please try disabling any third-party anti-virus software that may be running. Because the browser detected this signature, it will not allow you to continue. LockDown Browser doesn't support any kind of virtualized environments on student-owned computers regardless of whether it is running inside or outside of the VM environment. This page means that either a virtual environment is in use or the computer is putting out the signature of a virtual environment. Please try disabling any antivirus software and attempt to re-launch RLDB.
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